[Nicki]

How do I make a screen shot so I can show you what has happened?
When I tried to get on the computer just now, a big box popped up instead of getting me online.
each time I turned off the computer and tried to get on the same box would pop up
Here is what it said

WINDOWS INTERNET EXPLORER

This add-on can cause Internet Explorer to stop responding or crash

The Drive Letter Access Componant Add -on version 1.0.0.1. Published by (Not verified) Sonic
solutions is not compatible with Internet Explorer 8

X Check on line for an update. (THIS WAS HIGHLIGHTED)
Internet Explorer will help you install a newer version if available

0 Always open Internet Explorer without this add-on
Internet Explorer will disable only this add-on

0 Allow Internet Explorer to load this incompatible add-on

then a box with O.K.

finally I clicked O.K. and then a thing came on saying that my computer had to be updated ,to Explorer 8
so I clicked O.K,. then it came up with a thing to click for Firefox then said your Browser has now been updated. but everything was different.
and there is also a yellow thing at the top that now say
"Internet Explorer is currently running with add-ons disabled. click her to manage, disable or remove your add-ons.
"What happened ?? and how do I get things back like they were?
Nicki

[JudyC]

How to enable add ons in IE8: Click the Tools button, point to Manage Add-ons, and then click Enable or Disable Add-ons

Enable everything but the problem add on.

Save the changes.

[JudyC]

Here are pictures showing you exactly what you need to do, if you have problems:

http://agsci.psu.edu...a-add-on-in-ie8

[Nicki]

Hi Judy:
that's what I did just now when I tried to get onto the internet again, that thing came up so this time I clicked "open without add-ons" and everythihng came up as before. thanks again. Nicki

[JudyC]

You're welcome, Nicki.